Q: How to track my order?
A: 1. Log in in your topmonc.com account or click on "My Account" located at the right top of the homepage.
2. In "My Account", you will be able to view all your orders and current status of each ordered item.
3. Click the button "View Details" to check more details.
4. We will update your orders status by emailing you and please make sure this notification email will not go to your junk folder, check your junk folder if you did not receive it.
Q: When will I receive my order?
A: We make every effort to get it to you as soon as possible once the order is submitted successfully. Actual delivery may vary due to different shipping address, customs clearance time and some other force manure.
Delivery time=Processing time+Shipping time
1. Processing time
Usually we need 2-4 business days to prepare the items and there maybe some delay during our busy season.
2. Shipping time
Shipping time for different countries vary. As for free shipping method the delivery time will take 6-8 days.For express shipping method the delivery time will take 4-7 days.For more detailed shipping information please feel free to contact us before or after your purchase.
Q: How to order?
A: At topmonc.com, ordering is easy and simple. Just follow the steps mentioned, and here are some instructions.
1. Please log in or register. View the products and add the one you want to buy to shopping cart. Don't forget to choose the size or color before you add.
2. Click the shopping cart and confirm what you selected and update the quantity. If there are no problems, click "Continue to Checkout" to continue.
3. Complete buyer information, shipping and payment option. Click "Continue Checkout" to make the payment.
Once your payment has been processed, we will send an email confirming your order information. The order processing will begin when the due payment is received. The tracking number and tracking links will be sent to your registered email address once your order is shipped out.
Note: Some Email Service Provider (ESP) may regard this confirmation email as spam, so please make sure to check your junk folder if you did not receive it in inbox.
Q: Do I have to pay for custom tax?
A: Generally speaking, with selecting regular mail, little custom fee will be charged from our customers.However, due to strict customs inspection, you may be charged customs fees by choosing express shipping.It shall be highly appreciated if you can contact the local customs tax office. If not, your package will be destroyed in case that you do not retrieve the package. Please send us a picture of the receipt when you are charged custom taxes, we will offer you an appropriate compensation.
Q: What shipping method do we offer?
A: Standard Shipping and Express Shipping are the most common shipping methods. Apart from cooperation with EMS, DHL, FedEx, Aramex, Toll ect., we will soon to build up our own logistics line to US and Europe.
For your benefit, the shipping way is determined by your shipping address and specific situation.
Q: What if I'm not available when my package arrives?
A: It shall be highly appreciated if you can be at your shipping address for a signature.But don't worry if you can not. Go to the local express shipping company or post office with your tracking NO to pick up the parcel as soon as possible when you are back home.